Shipping & Returns

Shipping Information
Free Shipping: We offer free global shipping on all orders over $99 USD.

Processing Time: Orders are typically processed within 1-2 business days.

Delivery Time: Delivery times vary depending on your location. For UAE orders, expect delivery within 3-5 business days. International orders may take 7-14 business days.

Tracking: Once your order has shipped, you will receive an email with tracking information so you can monitor your shipment’s progress.

Returns & Exchanges

Return Policy: We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as when you received them.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: If you need to exchange an item, send us an email at [your email address] and we will guide you through the process.

Common Queries

Order Issues: If you experience any issues with your order (e.g., wrong item, missing item), please contact us immediately at haladirawi.pmu@gmail.com or via WhatsApp at +971556302922.

Payment Methods: We accept all major credit cards, PayPal, and other secure payment options.

Product Information: For detailed information about our products, including ingredients, usage instructions, and certifications, please refer to the product pages.

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